FAQ

HOW CAN I CONTACT YOU DIRECTLY WITH QUESTIONS?

Customer Care: For questions regarding your order, shipping, product, returns, or anything else, please email us at support@shopilfinale.com

HOW MUCH IS SHIPPING?

Shipping is FREE on all US Domestic orders of $100 or more. A flat rate of $8 is charged on all domestic orders under $100.

DO YOU SHIP INTERNATIONALLY?

At this time, we only ship within the United States. Please contact support@shopilfinale.com for any questions regarding international shipping.

WHEN WILL MY ORDER ARRIVE?

Please allow up to 3 business days for order processing, and an additional 4-7 business days for delivery (up to 7-10 days from order).

If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. We want to do everything we can to help. Reach out to customer service Here for questions.

DO YOU OFFER GIFT CARDS?

We do offer gift cards through our web store. Click Here to go directly to the gift card page.

HOW SHOULD I CARE FOR MY PRODUCT?

Please see our product details and care tags located on the garment for full care instruction.

RETURN POLICY

OUR RETURNS POLICY

We want you to love our products as much as we do! If you are not fully satisfied with your purchase, you can request a return or exchange within 30 days of purchase. Refunds will be issued in the form of store credit.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Hats and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact support@shopilfinale.com and we’ll be happy to see what we can do. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. Once your order is placed it cannot be modified.

HOW DO I START A RETURN OR EXCHANGE?

You can contact us directly Here to start your return or exchange.

Please include your order number, name, and original order contact email address.

DO I NEED TO RETURN THE PRODUCT IN ITS ORIGINAL PACKAGING?

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. Please make sure the original tags are still intact.